Originally Posted by
Yellowjj
The 20 minutes you saved by going to Enterprise, was ate right back up by the time it took to stand on the line, get processed, do a walk-around and still have to go back inside to the counter. I would have just went to the National location. Last time I called in for a mechanical swap, the location was notified by National and had my contract & new vehicle waiting for me; same model. I was back out the door in 30 seconds.
In cases where I've had to swap, with any company, the agent has typically suggested another car of the same model. I respond that's the last thing I need right now. It could be an undiagnosed flaw they all have. I've then had no pushback taking something else.