Originally Posted by cl_
I don't fly nearly as much as some of regulars, but am happy that I will get UA status this month. Although I live in another airlines' hub city, and have flown that carrier for 10 years, I have been flying UA since last fall at the request of a client who is reimbursing the trips. At first I complied due to my clients request, but I am now sold on UA. As an example:
On a recent flight out of DEN, I was in row 5 in E+, with an empty seat next to me on an otherwise VERY full flight. I was trying to work but there was an unhappy infant across the aisle, and a family of 5 with the most unruly children imaginable directly in front of me. About an hour into the flight, the FA from first class stepped back and gave me a complimentary glass of wine, whispering that something to the effect that it looked like I might need it based on the behaviour of the kids in front of me. This probably cost UA less than $2, but was so appreciated, and just reinforced my resolve to fly UA.
In 10 years of flying my ht airline I only once (and that was after pleading) experienced the type of nice gestures I have in 10 months of flying UA. Have others experienced similar nice gestures from UA staff?
I know that UAL FA and personnel get a bum rap but I personally have found them to be extremely friendly. I was on a delayed flight from ORD-MSY and was lucky enough to get on the earliler flight (albeit in coach). The FAs knew I was a frequent flyer and were bringing me free wine from F. In all my years as a CO "Star" similar to UAL UGS this has never happened to me. On CO if you are in the back of the bus you are treated just like everyone else.
I have also been impressed with the RCC staff