Originally Posted by
CoweyB
ISTFlyer could I ask you if you would be so kind to let me know the change/refund rules for a flight with Fare Basis code
JN3.
I can't get into my booking because some of the flights have changed slightly and I get the "ring us to confirm changes" pop up on my laptop and the email receiot came to me in Turkish.
I'm flying AMS - IST/IST - DPS in April but would like to know my options if things get worse with the virus. News reports I have seen seem puzzled that there is no presence of the virus in Indonesia despite the fact that a plane load of Chinese tourists from Wuhan who flew in have not been allowed to return home...
I might postpone the flight until late in the year or cancel. Still weighing up my options.
If you can help I'd be very grateful.
CoweyB
I couldn't find JN3 but for JFLYBX I was able to find this. Cancellation/change terms in bold and red.
General notes
BUSINESS EXCURSION FARES J FOR ROUND TRIP FARES FOR ADULT
Category 4: Flight restrictions
THE FARE COMPONENT MUST BE ON ONE OR MORE OF THE FOLLOWING ANY TK FLIGHT OPERATED BY TK.
Category 5: Advanced reservation/ticketing restrictions
RESERVATIONS ARE REQUIRED FOR ALL SECTORS. TICKETING MUST BE COMPLETED AT LEAST 5 DAYS BEFORE DEPARTURE. NOTE - FAREQUOTE GENERATES A LAST TICKETING DATE WHICH MAY DIFFER FROM THE DATE MENTIONED IN THE PNR. THE MOST RESTRICTIVE DATE PREVAILS.
Category 5: Advanced reservation/ticketing restrictions
NOTE - ------------------------------------------------- ---ADVANCE TICKETING--- - WHEN RESERVATIONS ARE MADE AT LEAST 10 DAYS BEFORE DEPARTURE TICKETING MUST BE COMPLETED WITHIN 72 HOURS AFTER RESERVATIONS ARE MADE. - WHEN RESERVATIONS ARE MADE AT LEAST 5 DAYS BEFORE DEPARTURE TICKETING MUST BE COMPLETED WITHIN 24 HOURS AFTER RESERVATIONS ARE MADE. - WHEN RESERVATIONS ARE MADE WITHIN 5 DAYS PRIOR TO DEPARTURE TICKETING MUST BE COMPLETED WITHIN 5 HOURS AFTER RESERVATIONS ARE MADE. ------------------------------------------------- FAREQUOTE GENERATES A LAST TICKETING DATE WHICH MAY DIFFER FROM THE DATE MENTIONED IN THE PNR. THE MOST RESTRICTIVE DATE PREVAILS. ------------------------------------------------- TURKISH AIRLINES RESERVES THE RIGHT TO CHANGE TICKET PRICES AT ANY TIME BETWEEN THE MOMENT OF BOOKING AND THE MOMENT OF COMPLETION OF THE TICKETING PROCESS WITHOUT ANY NOTICE. ------------------------------------------------- THE TICKET IS VALID ONLY FOR THE TRANSPORTATION AS SHOWN ON THE COUPONS FROM THE PLACE OF DEPARTURE VIA ANY AGREED STOPING PLACES TO THE FINAL DESTINATION. FLIGHT/BAGGAGE COUPONS SHALL BE HONOURED ONLY IN SEQUENCE. THE TICKET WILL NOT BE HONOURED AND WILL LOSE ITS VALIDITY IF ALL THE COUPONS ARE NOT USED IN THE SEQUENCE PROVIDED. -------------------------------------------------
Category 6: Minimum stay requirements
TRAVEL FROM LAST FARE BREAK OUTSIDE COUNTRY OF FARE ORIGIN MUST COMMENCE NO EARLIER THAN 5 DAYS AFTER ARRIVAL AT THE FIRST FARE BREAK OUTSIDE COUNTRY OF FARE ORIGIN OR - TRAVEL FROM LAST FARE BREAK OUTSIDE COUNTRY OF FARE ORIGIN MUST COMMENCE NO EARLIER THAN THE FIRST SUN AFTER ARRIVAL AT THE FIRST FARE BREAK OUTSIDE COUNTRY OF FARE ORIGIN.
Category 7: Maximum stay requirements
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.
Category 8: Stopover restrictions
2 STOPOVERS PERMITTED ON THE PRICING UNIT LIMITED TO 1 FREE AND 1 AT EUR 50.00. 1 FREE IN IST 1 IN IST AT EUR 50.00.
Category 9: Transfer restrictions
2 FREE TRANSFERS PERMITTED ON THE PRICING UNIT - 1 IN EACH DIRECTION FARE BREAK AND EMBEDDED SURFACE SECTORS NOT PERMITTED ON THE FARE COMPONENT.
Category 10: Combinability
CIRCLE TRIPS NOT PERMITTED. APPLICABLE ADD-ON CONSTRUCTION IS ADDRESSED IN MISCELLANEOUS PROVISIONS - CATEGORY 23. END-ON-END END-ON-END COMBINATIONS PERMITTED WITH TK DOMESTIC/ INTERNATIONAL FARES. VALIDATE ALL FARE COMPONENTS. SIDE TRIPS PERMITTED. OPEN JAWS/ROUND TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS WITH TK FARES -TO FORM SINGLE OR DOUBLE OPEN JAWS. A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS PERMITTED. -TO FORM ROUND TRIPS PROVIDED - COMBINATIONS ARE WITH ANY FARE FOR CARRIER TK/9B/WF IN ANY RULE IN THIS TARIFF.
Category 12: Surcharges
IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO QYG BY TRAIN A SURCHARGE OF EUR 30.00 WILL BE ADDED TO THE APPLICABLE FARE PER ADULT FOR TRAVEL IN TRAIN EQUIPMENT.
Category 14: Travel restrictions
VALID FOR TRAVEL COMMENCING ON/BEFORE 17DEC 20.
Category 15: Sales restrictions
TICKETS MUST BE ISSUED ON/BEFORE 27MAR 20.
Category 15: Sales restrictions
TICKETS MUST BE ISSUED ON TK. TICKETS MAY BE ISSUED BY PTA. NOTE - UPGRADE TO ANY HIGHER FARE IS NOT PERMITTED
Category 15: Sales restrictions
TICKETS MUST BE ISSUED ON TK OR HR AND MAY NOT BE SOLD IN ERITREA/SUDAN/IRAN,ISLAMIC REPUBLIC OF/CONGO (BRAZZAVILLE)/VENEZUELA/BANGLADESH NOTE - UPGRADE TO ANY HIGHER FARE IS PERMITTED. REBOOKING CHARGE ALSO APPLIES IF ANY. TICKETS MUST BE ISSUED ON TK OR GP AND MAY NOT BE SOLD IN ERITREA/SUDAN/IRAN,ISLAMIC REPUBLIC OF/CONGO (BRAZZAVILLE)/VENEZUELA/BANGLADESH NOTE - UPGRADE TO ANY HIGHER FARE IS PERMITTED. REBOOKING CHARGE ALSO APPLIES IF ANY. TICKETS MUST BE ISSUED ON TK OR WB AND MAY NOT BE SOLD IN ERITREA/SUDAN/IRAN,ISLAMIC REPUBLIC OF/CONGO (BRAZZAVILLE)/VENEZUELA/BANGLADESH NOTE - UPGRADE TO ANY HIGHER FARE IS PERMITTED. REBOOKING CHARGE ALSO APPLIES IF ANY.
Category 16: Penalties
CHANGES ANY TIME CHARGE EUR 100.00 FOR REISSUE/REVALIDATION. NOTE - REPRICING CONDITIONS- -------------------- A-BEFORE DEPARTURE- ITINERARY MUST BE RE-PRICED USING CURRENT FARES IN EFFECT ON THE DATE THE TICKET IS REISSUED THE ITINERARY MUST MEET ALL RULE PROVISIONS OF THE NEWLY TICKETED FARE INCLUDING ADVANCE PURCHASE --AP MEANS- TKT MUST BE PURCHASED A MINIMUM NUMBER OF DAYS BEFORE THE FLIGHT DEPARTS - A CHANGE IS A DATE/FLIGHT/ROUTING CHANGE. - REFUND/REISSUE CHARGE ONLY APPLIES FOR ADULT/CHILD AND INFANT OCCUPYING A SEAT. THESE CHARGES WILL NOT APPLY FOR INFANT NOT OCCUPYING A SEAT. HOWEVER IF NONREF INFORMATION IS AVAILABLE ON TICKET THAT MEANS TICKET CANNOT BE REFUNDED. - NEW FARE MAY BE EQUAL OR HIGHER. WHEN THE NEW - ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED AND THE CHANGE FEE WILL BE APPLIED. - CHARGES SHALL NOT BE WAIVED FOR MEDICAL REASON - WHERE THIS FARE IS COMBINED WITH ANOTHER FARE AND ONLY ONE FARE COMPONENT IS CHANGED THE PENALTY CONDITIONS OF THE CHANGED FARE COMPONENT WILL APPLY WHEN MORE THAN ONE FARE COMPONENT IS BEING CHANGED THE HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS WILL APPLY - FOR DOMESTIC TURKEY SECTORS - WITHOUT CHARGE - - B-AFTER DEPARTURE- - THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON THE ORIGINAL TICKETING DATE. THE NEW ITINERARY MUST MEET ALL THE RULE PROVISIONS OF THE NEWLY TICKETED FARES SUCH THAT THE RECALCULATED FARE COULD HAVE BEEN USED FOR THE NEW ITINERARY IF PURCHASED ON THE ORIGINAL TICKET ISSUE DATE - A CHANGE IS A DATE/FLIGHT/ROUTING CHANGE. - CHARGE APPLIES PER TRANSACTION - PER PERSON FOR ADULT CHILD AND INFANT WITH SEAT. INFANTS WITHOUT A SEAT ARE NOT CHARGED THE FEE - NEW FARE MAY BE EQUAL OR HIGHER. WHEN THE NEW - ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED AND THE CHANGE FEE WILL BE APPLIED. - WHERE THIS FARE IS COMBINED WITH ANOTHER FARE AND ONLY ONE FARE COMPONENT IS CHANGED THE PENALTY CONDITIONS OF THE CHANGED FARE COMPONENT WILL APPLY WHEN MORE THAN ONE FARE COMPONENT IS BEING CHANGED THE HIGHEST PENALTY OF ALL CHANGED FARE COMPONENTS WILL APPLY -- CHARGES SHALL NOT BE WAIVED FOR MEDICAL REASON - - FOR DOMESTIC TURKEY SECTORS - WITHOUT CHARGE - - NOTE- SEQUENTIAL USE OF FLIGHT COUPONS - THIS FARE IS ONLY VALID IF THE FLIGHTS ARE TAKEN IN THE BOOKED SEQUENCE. OTHERWISE THE FARE WILL BE RECALCULATED BASED ON THE ACTUAL FLIGHT ROUTING. -- ANY TIME- -- REVALIDATION/REBOOKING/REROUTING MUST BE FINALIZED BEFORE DEPARTURE OF THE ORIGINAL FLIGHT BEING CHANGED PROVIDED ALL CONDITIONS EXCEPT ADVANCE PURCHASE ARE COMPLIED WITH. CHARGE EUR 200.00 FOR NO-SHOW. NOTE - -- REISSUE/REBOOKING- -- RESERVATION NEEDS TO CANCELLED AND TICKET NEEDS TO REISSUED BEFORE THE ORIGINAL FLIGHT OTHERWISE IS ACCEPTED AS NO SHOW -- CHARGES SHALL NOT BE WAIVED FOR MEDICAL REASON - -- WHEN THE CHANGE REQUEST IS MADE IN THE EVENT OF N NO SHOW REISSUE AND NO SHOW CHARGES MUST BE C COLLECTED TOGETHER -- CANCELLATIONS TICKET IS NON-REFUNDABLE IN CASE OF NO-SHOW. NOTE - -- REFUND- -- FOR ANY REFUND REQUESTS AFTER SCHEDULED FLIGHT DEPARTURE TIME RESERVATION HISTORY SHOULD BE CHECKED. -- -IF FLIGHT RESERVATION HAS NOT BEEN CANCELLED BEFORE SCHEDULED FLIGHT DEPARTURE TIME FARE RULES APPLY AND AUTOMATED REFUND CAN BE USED. ------- EXAMPLE ------- 05MAR TK1857 IST-MAD REFUND REQUEST - 06MAR CANCELLATION TIME - 06MAR ------- -FARE RULES APPLY AND AUTOMATED REFUND- -------------------------------------------------- -IF FLIGHT RESERVATION HAS BEEN CANCELLED BEFORE SCHEDULED FLIGHT DEPARTURE TIME THEN NO SHOW PENALTY SHOULD NOT BE CHARGED AND THUS THE TICKET SHOULD BE REFUNDED MANUALLY. ------- EXAMPLE ------- 05MAR TK1857 IST-MAD REFUND REQUEST - 06MAR CANCELLATION TIME - 04MAR ------- -NO SHOW PENALTY SHOULD NOT BE CHARGED AND REFUND MANUALLY- -------------------------------------------------- -IF FLIGHT RESERVATION HAS BEEN CANCELLED BEFORE SCHEDULED FLIGHT DEPARTURE TIME AND REFUND REQUEST HAS BEEN MADE BEFORE SCHEDULED FLIGHT THEN NO SHOW CHARGE IS NOT APPLICABLE AND TICKET CAN BE REFUND AUTOMATICALLY ------- EXAMPLE ------- 05MAR TK1857 IST-MAD REFUND REQUEST - 04MAR CANCELLATION TIME - 04MAR ------- -NO SHOW PENALTY CANNOT BE APPLICABLE AND REFUND AUTOMATICALLY- -------------------------------------------------- -- NOT PERMITTED EVEN FOR MEDICAL REASON FOR NON REFUNDABLE TICKETS THE -YR- SURCHARGE WILL NOT BE REFUNDED.
BEFORE DEPARTURE CHARGE EUR 200.00 FOR CANCEL/REFUND. NOTE - - WHEN COMBINING FARES THE MOST RESTRICTIVE CANCELLATION CONDITIONS APPLY FOR THE ENTIRE PRICING UNIT. - AFTER DEPARTURE CANCELLATIONS PERMITTED FOR CANCEL/REFUND. NOTE - FOR CANCELLATIONS AFTER DEPARTURE THE REFUND GIVEN WILL BE THE DIFFERENCE BETWEEN THE FARE PAID AND THE APPLICAPLE FARE FOR THE JOURNEY FLOWN. APPLICABLE FARE FOR THE JOURNEY FLOWN IS THE ONE THAT SET AT THE SAME RBD WITH THE ORIGINAL FARE PAID. IF NO FARE EXISTS FOR THE FLOWN JOURNEY ON THE SAME RBD WITH THE ORGINALFARE ANY FARE SET ON A HIGHER RBD WILL BE ACCEPTED. -- - WHEN COMBINING FARES THE MOST RESTRICTIVE CANCELLATION CONDITIONS APPLY FOR THE ENTIRE PRICING UNIT. -
Category 17: HIP exceptions
AREA 2/AREA 3 ARE EXCLUDED FROM THE HIGHER INTERMEDIATE POINT RULE. NOTE - DMC SHALL NOT APPLY
Category 18: Endorsements
THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED - NONEND/TK ONLY - IN THE ENDORSEMENT BOX.
Category 19: Discounts
ACCOMPANIED CHILD 2-11 - CHARGE 100 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE PLUS CH. MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT BY ADULT OR - UNACCOMPANIED CHILD 8-11 - CHARGE 100 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE PLUS CH OR - INFANT UNDER 2 WITH A SEAT - CHARGE 100 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE PLUS CH. MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT BY ADULT OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 100 PERCENT OF THE FARE. TICKETING CODE - BASE FARE CODE PLUS IN. MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT BY ADULT.
Category 22: Other Discounts
NOTE - -- DISABLED PASSENGER -PSGR TYPE CODE IS -DIS- DISCOUNT ONLY VALID FOR SB ID S WITH G- AG- H-BL INDICATORS- -- MAY BE ELIGIBLE FOR DISCOUNTS ------ TURKISH VETERAN DISCOUNT - CHARGE 60 PERCENT OF THE FARE.BASE FARE CODE PLUS MG. AUTOMATIC PRICING IS NOT AVAILIBLE FOR VETERAN DISCOUNT --------CONTACT CARRIER FOR DETAILS--------------- -------------------------------------------------- ------------------------------------------------- ALL DISCOUNTS APPLIED MAY REQUIRE BACK DATED DOCUMENTATIONS THEREFORE ALL NECESSARY DOCUMENTS SHOULD BE PRESENT AT THE TIME OF ISSUANCE OF THE DISCOUNT. REMEMBER TO KEEP THOSE DOCUMENTS SINCE THEY MAY BE REQUIRED FROM TIME TO TIME FOR AUDIT PURPOSES. UNLESS OTHERWISE SPECIFIED DISCOUNT DOCUMENTS MUST BE KEPT FOR TWO YEARS --
Category 23: Miscellaneous Fare Tags
THIS FARE MUST NOT BE USED AS THE HIGH OR THE LOW FARE WHEN CALCULATING A DIFFERENTIAL. THIS FARE MUST NOT BE USED AS THE THROUGH FARE WHEN PRICING A FARE COMPONENT WITH A DIFFERENTIAL.
Category 31: Voluntary changes
IN THE EVENT OF CHANGES TO TICKETED FLIGHTS ANYTIME CHANGES EXCEPT RBD NOT PERMITTED TO THE FARE COMPONENT- CHARGE HIGHEST FEE OF ALL CHANGED FARE COMPONENTS.
Category 33: Voluntary cancellations
REFER TO PENALTIES CATEGORY 16
Category 50: Application
BUSINESS CLASS FARES APPLICATION AREA THESE FARES APPLY BETWEEN EUROPE AND AREA 3. CLASS OF SERVICE THESE FARES APPLY FOR BUSINESS CLASS SERVICE. TYPES OF TRANSPORTATION THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES. FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ONE-WAY/ROUND-TRIP/OPEN-JAW JOURNEYS. OTHER CONDITIONS PASSENGER EXPENSES NOT PERMITTED --------------------------------------- MILES ACCRUAL IS SUBJECT TO THE OPERATING AIRLINE - PLEASE NOTE THAT THE BOOKING CLASS SHOWN ON YOUR TICKET MAY DIFFER FROM THE BOOKING CLASS RELEVANT FOR THE MILEAGE ACCRUAL -----------------------------------------