Originally Posted by
MisterBill
I just called Chase (again) to see if they can do something about a refund or at least credit for the JFK-SIN flight I have booked for next Tuesday (I was going on a cruise which has since been cancelled and did not have my return flight from Shanghai on the same ticket). I had called Chase a couple of weeks ago and they were supposed to escalate but I never heard back. I got passed to a Chase Travel supervisor and she was going to email SQ to request a refund or at least a credit, but obviously there is no guarantee that they will honor it since they've apparently been the most inflexible of the airlines.
On their FB, Singapore Air makes it seem like they will help you if you contact them but that does not appear to be the case, at least not in their US office.
So here's an unhappy update. Chase never got back to me and since my flight is tomorrow (and I had to make changes 24 hours before my flight), I called again and spoke to a supervisor. They called SQ to try and plead my case, but were unsuccessful. The Chase person said that the Singapore rep was close to giving him a waiver code for the rebooking charge but then said no. Amazingly, the SQ rep told the Chase rep that I needed to email the airline, but SQ had told me in their emailed response that I needed to contact my agent!
After realizing that SQ wasn't going to do anything, I decided to have the agent change my ticket to next January so at least I wouldn't lose it. However, SQ's system won't allow him to book anything past June because that is 12 months from when I purchased my ticket. Since I have to pay $100pp to make the change and have no interest in flying there this year, I just left the ticket as is.
I will be emailing SQ again to see if they will do anything. I will also be contacting a local NYC television station who does consumer advocacy to see if there is anything they can do.
Needless to say, should this not be resolved in a way that allows me to reuse what I paid for the ticket when I actually want to go, I will not be booking SQ when I eventually do go there.
If anyone has a suggestion of how to handle this that I haven't thought of, I would appreciate hearing it.