Originally Posted by
canadiancow
I do not think they should reset it because one passenger has an issue (I've had my internet cut out because someone else had a problem and they reset it), but if NO ONE can connect, a reset is absolutely warranted.
Agreed. Good SDs pay attention - a few have asked me whether I'm using the Internet, and how it's working, after some other pax complained that it wasn't working. But I've also had those times when it just cuts out because someone has complained and the SD has reset it without thinking to check whether anyone else was having issues.