Originally Posted by
canadiancow
Without corroboration, I'd say he more likely works at the airport.
This week I had an SD try and tell me that there was an issue with Gogo. I politely informed him that no, I can't even see the in-plane network -- that isn't a Gogo problem, that is a this plane problem. He reluctantly went and reset the system and lo and behold the in-plane WiFi network comes up and I'm able to connect to the ground.