Originally Posted by capedreamer

I am able to see P fare on AC.com. Got another Concierge agent on the phone. Initially, he gave me the same line about his system showing no availability below D. I asked him first to confirm that (1) P space is sufficient to confirm an upgrade from B and (2) he also see the P availability on AC.com.

At first, he said 'yes' to #1 but 'no' to #2 , and insisted that I needed to clear my cache and cookies, blah blah. After much back and forth, he realized he was looking at Feb 22 instead of Mar 22. Then he confirmed he also see P space on AC.com called the NRD and got the upgrade confirmed in 2 minutes.

This is insane. No 'normal' customer should be expected to go to these lengths to receive something they're rightfully owed.

Thanks for all the help, @Adam Smith and @canadiancow