As my previous few posts illustrate, the discrepancy between EF and Air Canada's availability seems to be happening more often.
Here's my latest experience:
Originally Posted by
capedreamer
This seems to be happening more and more with AC.
AC756 on 3/22. EF shows: J9 C9 D9 Z6 P6 R0 Y9 B9 M9 U9 H9 Q9 V9 W9 G9 S4 T0 L0 A0 K0
I've tried multiple points of sale (US, Canada, Europe) and asked about further advancement (SFO-YYZ vs. SFO-YYZ-AMS), and multiple AC agents all insist they see nothing below D in all cases.
Any ideas?
EDIT: Mystery solved. This seems to be an AC issue (their internal systems aren't speaking to each other). Details
here:
Originally Posted by
capedreamer
I am able to see P fare on AC.com. Got another Concierge agent on the phone. Initially, he gave me the same line about his system showing no availability below D. I asked him first to confirm that (1) P space is sufficient to confirm an upgrade from B and (2) he also see the P availability on AC.com.
At first, he said 'yes' to #1 but 'no' to #2 , and insisted that I needed to clear my cache and cookies, blah blah. After much back and forth, he realized he was looking at Feb 22 instead of Mar 22. Then he confirmed he also see P space on AC.com called the NRD and got the upgrade confirmed in 2 minutes.
This is insane. No 'normal' customer should be expected to go to these lengths to receive something they're rightfully owed.
Thanks for all the help, [MENTION=759220]Adam Smith[/MENTION] and [MENTION=599574]canadiancow[/MENTION].