Originally Posted by
tr3k
I had an award booking on BR with connection in TPE. Based on current situation and Lifemiles/Avianca waiver conditions called to cancel it for refund. CS rep told me there is a special group that handles this, he wrote a request and told me to expect an email.
Later the same day I saw the miles redeposited in my account (thank you, LM!). However, no email, and, what's more - it's been a couple of days, but BR booking is still showing up as valid. I don't intend to fly it (found better routing using LM, thanks to them a second time around
), but wonder if this is something that happened to others? Should I even care?
One group refunds the points. One group cancels the flights. From your perspective the points were refunded so nothing left to worry about.
And you cancelled the flight; I hope you don't intend to fly the flight. Rhetorical.