AC has earned my loyalty
I was supposed to board the Westerdam cruise ship in Tokyo (Yokohama) tomorrow. Originally, my flight was booked Denver-Vancouver-Shanghai on AC. Spent 2 3/4 hours on the phone with AC reservations (including wait time) in a panic changing the destination to Narita when Holland America exited China. On February 6th Holland America cancelled the cruise altogether. After three attempts to reach AC, I finally got a wonderful agent on the phone. I explained the situation fully expecting to pay a cancellation fee and a credit towards a future flight. Instead, he came back on the line and said I would receive a full refund (!) because my original booking was through Shanghai and AC had cancelled all their flights. The credit posted in 3 days. Kudos to AC and I will definitely book through them again for any long-haul flight.