Originally Posted by
bretthexum
All I can say is since they made this change, the service has gone way downhill on DM line. If you get someone new-ish and try to get a RUC/GUC applied... Good luck.
Try GUC on an airline that's not Delta.
Or booking a Skymiles ticket for something that doesn't show up on the website.
And this is supposed to save us time??
