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Thread: Is Delta falsely claiming to offer a "VIP Line" to Diamond Medallion members?
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Old Feb 9, 2020, 5:59 pm
  #9  
HKG_Flyer1
 
Join Date: Mar 2001
Location: Dallas
Programs: AA PLT/5MM; AS MVP GLD 75K; DL DM; EK SLV; HHonors DIAM; Marriott GLD
Posts: 4,092
Originally Posted by Often1
So, what do you get? A more experienced and marginally more empowered agent.
Is this still true, do Diamond Medallion members still get access to more experienced and empowered agents, or simply a higher priority in the queue to speak to the next available agent from the general pool?
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