After posting on FT about some terrible customer service interactions with Delta's Diamond Medallion desk, other FT members reported that the Diamond Medallion desk was discontinued approximately one year ago.
Yet, this is one of the clearly advertised Diamond Medallion benefits. Does the Diamond Medallion VIP line still exist, or has the service been eliminated in favor of higher priority in the general phone queue?
Diamond Medallion members receive access to a "VIP Line." https://www.delta.com/us/en/skymiles...llion-benefits