Originally Posted by
Often1
But, there is no evidence that AA punishes customers for having asked, e.g. "we were going to reinstate your account but because you called, we're terminating it."
It also seems very unlikely that an account that hasn't been locked, but where the owner calls to get a pending ticket pushed through, is going to cause the front-line agent to do an on-the-spot audit of how miles were earned in the past, pick up on the improper use of mailers, and then lock the account on the spot.