Originally Posted by
iahphx
But in any event, while a ticket is pending at AA.com, can you still cancel it by hitting the "cancel trip" button?
If the customer has signed up for multiple (3+) Citi cards in the past couple years and the ticket is stuck in pending then their account is certainly locked, it doesn't matter if they cancel the ticket or not. If the ticket isn't cancelled then it'll just sit in a pending state until the flight comes and goes.
Frankly their account will eventually be shut down regardless of what they do.