Originally Posted by
yvr1971
No email form Air Canada at all. There appears to have been a 3 minutes schedule change (arrives 3 minutes later). This was enough to kick us out of our seats?
Its very strange that we were able to pick our seats via AC.com before the schedule change and now this segment is greyed out (not allowing me to). I keep trying to call AC (in South America right now), but I can't even get in the queue, and so I tweeted to AC, but no response. Very poor Customer Service!
This is pretty much the current situation. If one wants to pick/change seats, then one needs to phone. If OK with the changed itinerary, should e OK to leave things. This is discussed in a number of threads here. Mainly on the amadeus migration one. Basically one needs to "accept" the change and currently their system is not set up to do it online. Hopefully this should improve sooner rather than later, but AC soon is who knows...
However we have been getting tons of e-mails from them about these insignificant changes, including just equipment changes. If one does not get e-mails, odds are that either they end up in a spam box or that the internet provider runs a junk-e-mail filter that catches these AC e-mails. Or something similar. Pretty sure AC sends them.