Originally Posted by
enpremiere
Indeed, even on revenue tickets that are cancelled within the 24 hour window the email messaging itself states that you'll receive an automatic refund while in some cases (talking about plain vanilla all-AA metal), a refund request must still be submitted following the online ticket cancellation.
Yes, I just did a within-24-hours cancellation today and realized that this was why I was confused--it's not the web flow but the confirmation e-mail that still says that you'll automatically get a refund if you cancel within 24 hours. The web flow does say you should call in but then is contradicted by the e-mail.