Originally Posted by drklain

Got a response to my email.



I will say it is much improved from the pre-printed post-card I received in response to a letter I sent Smisek back when he put out a call to 1Ks (and probably GSs) to provide feedback on what was working and not working. Interestingly enough the email above doesn't say anything with respect to the policy (more than one segment upgrade for a companion), just an assurance they will pass it on to the upper management team.