Originally Posted by
neuromancer
Well, if you do redemptions too often it may require the code verification more often. My account is not in the US and I am never able to earn enough for more than two redemptions per month.
It remembers the telefone number and how you receive the code (sms or voice) and does not ask again. If you need to change the number you can write them and they clean it, so it asks again (they did not answer the email saying it was done, but it was)
The account has NOT redeemed anything in more than 2 years because it takes that long to earn enough currency for meaningful redemption!
To the credit of eReward CS, the person replied the help ticket really quick. She said there is restriction on AS miles redemption - only one redemption every 30 days, only up to 2000 miles per redemption. Therefore the 2x $100 redemption was denied. I asked a clarification that is it now OK for my husband to redeem 1x $100 that is within the limit of eReward and not count as 2 redemption on AS because the first 2 attempts failed, nothing happened.
Also I notice now the time stated in the fine prints on how long it takes for the redemption to hit the corresponding account is much longer than in the past.