what i dont get is this
you call the AM number (2747 3838), it does not connect
so you are force to call the 3333 number. but that number is for revenue tickets, and they say "sorry i cant help you" i need to transfer you to AM (and magically, they can definitely transfer you through). So you queue 30mins just to get someone who can't help you, to transfer you for another 30mins+ to get to AM? what type of stupid logic is that, and tying resources for the 3333 number too?
am i missing somthing or is CX just dumb?