After redeeming the $12 BA I tried to redeem AS miles but the redemption was denied with the error being, only one redemption per day - it was because the BA redemption was after 12:00am while the AS redemption was the next afternoon - so both were on the same day.

Wait till today to do the AS redemption again - Well, today's redemption did require the code when I tried to redeem AS miles. It did not ask for telephone number as it showed the last 4 digits of the existing phone number in the fine print at the top, for you to agree on receiving a code - does not even have an option to choose text or voice - just agree to receive the code.

Code did come in voice call. But I got another error - ordered 5x $50 and it said only 2 items can be ordered. There is no warning whatsoever during the order process, and the drop down menu has up to 5 quantity!

Changed the 5 to 2x $100, met yet another error - this time "temporary limit has been exceeded" - what the heck is it?

How do we know these sorts of limits imposed to us, when there is no indication in the fine print pop up window during the redemption process?!

I submitted a help email online and see how they replied.

This has become a source of frustration and totally not worth the hassle.

It was originally for the usage to extend various account expiration dates, but with DL fell off long ago (and it no longer has expiry date), UA no longer expires, BA does not need help on expiry other than to achieve the flat fee status for intra-Europe flights to/from LON, various hotel programs dont require this help, we have only AS that can use the help to extend the account's life, but we can also use the dine program for that purpose. The usage of eRewards has become very minimal while the qualification on a survey takes longer and longer time to find out whether qualified or not, and now THIS hassle in making redemption...