Hi, I need to contact Air Asia Support to cancel a few fights due to the Coronavirus. I have purchased other flights via China, and then 3 Air Asia flights from HK to a few cities in Malaysia.

Does anyone know if they have a support email number for this?

I tried to call their KL number +60-3-2171-9333, but that number is always engaged.

I tried to use their online chat AVA, about the refund. The problem is that the Refund option for "China Voluntary Refund" does not cover my Air Asia flights, since my Air Asia flights are not in China. There's no option to chat with a representative, so it's rather frustrating.

If anyone knows how I can reach Air Asia support via phone or email regarding refund, please kindly advise.

Thanks