Originally Posted by
Bearbear
I'm having a little trouble figuring out the fare bucket but they were standard nonrefundable promotional economy tickets. The issue is I incorrectly assumed the 24 hour rule I'm used to would apply. The tickets were purchased in the US directly from the Turkish Air website.
My credit card statement shows two identical charges in a very short period of time. The credit card representative though one could be disputed as a double charge but I haven't attempted to go down that road.
Yes, it was a middle name issue and clearly I should have handled it differently. I thought a sale was ending that evening and I was buying tickets for a total of five people. (But only three on the itin in question.)
To find the fare bucket, you could use the TK mobile app. Simply enter your reservation number and last name and click on one of the flights. You would see the letter code.
Unfortunately, TK is not a USA merchant and the 24-hour free cancellation policy is a US Department of Transportation regulation for tickets issued in the USA. Even though you have physically booked from the USA or/and with a USA based card on a USA departure ticket; probably, TK is using a banking system based elsewhere than the USA to process the payment so the ticket is not technically issued in the USA. This is probably because of US banking systems charging more commission than other countries. So, there is nothing other than to fill out a feedback form on turkishairlines.com and wait for their response.
Also, if you complain about double charging, as one of the previous posters mentioned, Turkish Airlines could easily provide that you have purchased two tickets with two different PNR's.