I'd say that over the last 12 months, >50% of the time, I either have to follow-up with the property or file a case with Marriott. Like others have said, sometimes I see the points posted almost instantly. Most times, it requires more nudging. I'm not going as far to say that there's some weird conspiracy happening, but I can only say that as one customer, I find the "oh, I'm sorry - let me add some points to your account to make it up for <insert issue> - but you're responsible for making sure we actually post the points we promised you" routine gets pretty old, pretty fast.
