I had two incidents last year at different Courtyards two weeks back to back. Both time were promised unspecified amount points. Only one was posted without any efforts(4k). The other one was posted after calling CS. (5k) Actually better success rate than MAGC and the 1k welcome bonus at certain properties. I would say anything thats not automatic that need to be manually enterred can easily be missed. I suspect the FD person most likely only put a note in and the points need to be posted by someone else like MAGC.