To whom Should this notice escalate? I had several things wrong, including hygenic issues in the room, Incomplete housekeeping when we checked in, club access room keys not working, some maintenance needed. I corresponded with a c.s. Person at the hotel solely about the hygeine issue, which was pretty gross. She offered a room upgrade for my next stay which is ok since I don’t always book a club room. Addressed all of the other issues in the survey but never heard back. To add insult to injury, the 5,000 points I won in their cute little spin the wheel promo never posted. Oh well.