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Thread: Poor service and discrimination to passengers. Airline not worth its price
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Old Jan 23, 2020 | 10:19 am
  #20  
itsmeitisss
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Originally Posted by Natalia1005
Sorry, it’s relevant as I’m talking about customer service of the airline. Passengers were not stand by, they arrived 30 min before the flight for check-in.

With me I’m talking about check in to which I arrived 2 hours before the flight. I was ready to buy another ticket. The staff told me the flight was full. It looks like they used the name mistake as a reason to offload me in the overbooked flight without any compensation.

Finally, If the fare rules are the same for all passengers, why they got broken? If I had a choice, I’d never fly QA again.

Customer service of QA is not able provide any clear answer on the situation. Nobody bothered to call me. You can’t get any contacts of the senior staff.

Is this a service for which you pay premium? Anybody can advise on how to complain except QA itself?
How do you know that they weren't standby? Why should QR call you to tell you that there is an error? Surely that is your responsibility to check ahead of the day of travel. Perhaps QR should engage the services of #Angela
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