Originally Posted by
Natalia1005
Sorry, it’s relevant as I’m talking about customer service of the airline. Passengers were not stand by, they arrived 30 min before the flight for check-in.
With me I’m talking about check in to which I arrived 2 hours before the flight. I was ready to buy another ticket. The staff told me the flight was full. It looks like they used the name mistake as a reason to offload me in the overbooked flight without any compensation.
Finally, If the fare rules are the same for all passengers, why they got broken? If I had a choice, I’d never fly QA again.
Customer service of QA is not able provide any clear answer on the situation. Nobody bothered to call me. You can’t get any contacts of the senior staff.
Is this a service for which you pay premium? Anybody can advise on how to complain except QA itself?
Airport staff can usually override check-in cut-off time as they are deemed to be able to catch up the flight, however, the selling of ticket is usually being cut-off 2~3hours before the departure, controlled by Doha and cannot be overridden by local staffs. It might be able to be considered as a discriminating case if you and the late-coming passengers are all having the same demand and they choose to serve them over you (e.g. you guys are all late for check-in) and it is unfortunately not the case, check-in is usually more flexible than centrally controlled and pre-programmed ticket selling system.