Originally Posted by
worldwidedreamer
When I escalated corporate gave 1,000 points.
Wow.
I cannot think of any situation in which 1,000 points would resolve an issue that required escalation to a corporate complaint. The fact you even had to do that should be worth 5,000 alone IMHO.
I also begin to wonder if some front desks offer points with no intention of crediting. I've sent six corporate emails about Courtyard Paris Gare de Lyon failing to credit a promised 5,000 and the hotel clearly knows what to say to get the corporate people to go away. Marriott's policy of forcing the customer to return and fight directly with the hotel (and in many cases with the exact employee who caused the issue in the first place) is the root cause.