Originally Posted by
snaptravel
Hello, we're sorry to hear about this. Please reach out to us with your order ID at [email protected] detailing your experience so we can look into this case for you. Looking forward to hear from you
You don't mean that at all: nobody answers e-mails sent to that address. While your gesture of 'providing special care' through this forum may look nice, it's just window dressing.
Ignoring customers makes SnapTravel even look worse. What a shame.