Hi all,

I tried to search for what I was looking for before making a new thread, however couldn't find what I was looking for.

I had a cancelled Qantas flight a week or so ago. Okay, no problem - these things happen. I called customer care and they said that the cancelled flight is eligeble for a refund, however this cannot be completed over the telephone. They said I have to complete and send in a refund form, however I cannot find any such form on their website.

Does anyone here know what they are referring to?

Does Qantas have an email contact address?