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Old Jan 15, 2020, 7:35 am
  #1  
paulieccc
 
Join Date: Feb 2015
Programs: AerClub Platinum, ClubCarlson Gold, Hhonors Silver, IHG Spire Elite, Hotels.com Gold, BA blue
Posts: 65
Unhappy How to get through to the Dublin office

Does anyone have a hack to get through to the Irish EI help centre?
I've been using the Dublin 01 number but I keep getting through to the outsourced customer service which is painfully unhelpful.

I've had 2 agents tell me this morning that they can't request a reward upgrade for me because an agency booked my flight. I know this not to be true as I've done it before and also the agency would not have access to EI's seat assignments.
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