Originally Posted by
bonboncl
In terms of communication, they are pretty bad though. There are many changes happening and I didn't receive a single email. I have them on my wechat but still struggling to understand everything.
I haven't had a customer service issue with them in quite a long time, so my data points may no longer be relevant, but getting a refund from them --even on fully refundable tickets-- was really difficult. It wasn't a language issue; it was a "let's pass the hot potato back and forth between Beijing and Guangzhou for 18 months and hope that you give up" issue.
