FlyerTalk Forums - View Single Post - Schedule change within EU

Jan 13, 2020, 1:45 pm

#13

onlysuites

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Quote:

Originally Posted by irishguy28

The airline is only required to inform the agent. By electing to go to an OTA rather than directly to the airline, you have nominated that agent as your representative for all dealings with the airline - they are the middleman with whom you, and the airline, must deal.

Given that you booked with the agent, it is up to the agent to receive, and pass on, any such notifications.

It's usually better to deal directly with the airline for exactly these reasons. The airline would be far more pro-active about "fixing" a broken reservation such as this.

Luckily I checked CMT. What happens if say the TA doesn't inform the customer and they only finds out at the time of OLCI?

Also are you sure as all websites suggest the following "you werepersonally informed" I would read that as the customer being personally informed rather than a TA.

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