Originally Posted by
HNLbasedFlyer
What were you expecting them to say - seems straight to the point. Said they were sorry. Explained the issue. Appreciated the feedback
"We deleted your boarding pass" is a fairly staggering admission. Not a fluke, not a glitch. It's just something they do - delete traveler's boarding passes while they are traveling before they board the airplane.
Some miles or a small token would have been nice. I never complain to United. I have never asked for anything.
But on the whole, you are right that at least they clearly understood what I said, and are ostensibly addressing it in some way. Better than the form letter responses.