Originally Posted by
RTWFF
I once asked a friend of mine who has a senior role at an airline if the FA training courses specifically include a segment on how to lie to passengers, it happens so often. He smiled. One of my favourites is excusing a delayed departure on "the late arrival of the in-bound aircraft" when the actual arrival time is plain for anyone who uses an App like Flightradar24 to see
A common "reason" for delayed departure of BKK-DEL flight on a Sunday evening is late arrival of connecting flights, when the real reason to the regular passengers is the late arrival of the Indian shoppers and accompanying 20 kg of hand luggage.