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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Jan 10, 2020, 12:14 am
  #3  
ryan182
 
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Originally Posted by Zacnlinc
Just called EXP line and was informed to expect a callback between 1.75 to 2.25 hrs. Wow... Something is up indeed.
Try SYD or other call centers, a few months ago I was traveling with a friend during a DFW meltdown and US EXP line quoted me 20+ mins - I held on and got through in under 10 so not bad. As a general member got a ridiculously long estimated wait time from the US number, I told him to call the SYD line and they got through in under 5 minutes, I'd have to guess that EXP to one of the overseas numbers would be much quicker.
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