FlyerTalk Forums - View Single Post - Long call wait / delay / hold times for AA phone lines (master thread)
Old Jan 9, 2020, 5:40 pm
  #2  
enpremiere
 
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Originally Posted by Zacnlinc
Just called EXP line and was informed to expect a callback between 1.75 to 2.25 hrs. Wow... Something is up indeed.
There is a significant weather forecast for/impact the DFW and the ORD stations:

Severe weather - Dallas / Fort Worth

Information current as of January 9, 2020

If you're traveling to / through / from:

  • Dallas / Fort Worth, Texas (DFW)

Your change fee and fare difference may be waived if you:

  • Are traveling on an American Airlines flight
  • Bought your ticket by January 9, 2020
  • Are scheduled to travel January 10 - 11, 2020
  • Can travel January 9 - 13, 2020
  • Wish to change your origin and destination cities
  • Rebook in the same cabin or pay the difference

Change your trip

If your trip is eligible, you can make a one-time change online. Here's how:
  • Find your trip
  • If your trip is eligible, you'll see the option to 'change trip' in the toolbar
Find your trip

Delay your trip

We'll continue to waive change or cancellation fees to trips that include the listed cities for travel if you:
  • Bought your ticket by January 9, 2020
  • Are scheduled to travel January 10 - 11, 2020
  • Can travel January 9, 2020 and up to 331 days after your original ticket date
  • Wish to change your origin and destination cities
Changes must be:
  • Booked by January 11, 2020
  • Completed within 1 year of original ticket date; difference in fare may apply
These changes can't be made online – you must contact Reservations.

Call Reservations

Call Reservations to change your trip.

Contact Reservations

Winter weather - Chicago

Information current as of January 9, 2020

If you're traveling to / through / from:

  • Chicago O'Hare (ORD)

Your change fee and fare difference may be waived if you:

  • Are traveling on an American Airlines flight
  • Bought your ticket by January 9, 2020
  • Are scheduled to travel January 11 - 12, 2020
  • Can travel January 9 - 14, 2020
  • Don't change your origin or destination city
  • Rebook in the same cabin or pay the difference

Change your trip

If your trip is eligible, you can make a one-time change online. Here's how:
  • Find your trip
  • If your trip is eligible, you'll see the option to 'change trip' in the toolbar
Find your trip

Delay your trip

We'll continue to waive change or cancellation fees to trips that include the listed cities for travel if you:
  • Bought your ticket by January 9, 2020
  • Are scheduled to travel January 11 - 12, 2020
  • Can travel January 9, 2020 and up to 331 days after your original ticket date
  • Wish to change your origin and destination cities
Changes must be:
  • Booked by January 9, 2020
  • Completed within 1 year of original ticket date; difference in fare may apply
These changes can't be made online – you must contact Reservations.

Call Reservations

Call Reservations to change your trip.

Contact Reservations
Per: https://www.aa.com/i18n/travel-info/travel-alerts.jsp
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