Originally Posted by
Orion67
Like many people, I am guilty of complaining when things go south, but I thought it would be nice to recognize the efforts of some people when they go the extra mile. I don't want to name names for fear of getting anyone in trouble...
If you're afraid of getting them in trouble, don't mention the things that might get them in trouble.
Even just "I was having a very bad travel day, I was too sick to travel, and Customer Service Agent Soandso really helped me out and rebooked me for the next day. They were kind and patient in my time of need. They showed me how United can shine." Or whatever...
You don't have to say "Soandso broke all of the rules for me, gave me benefits I wasn't entitled to, and I really appreciate them throwing United's finances under the bus to make my day", even if they did.