Originally Posted by SHLTP

Being relatively new to Hyatt (fleeing from Marriott's bad customer service) I can't figure out the difference between GH & HR. I've asked staff at GH and they all say positioned higher than HR. Staff at HR have said the opposite.

1) I prefer the hard product for HR over GH in BJ & BKK for example

2) But prefer GH HK over HR for hard product but not service or location

3) I've found GH Seoul and Guangzhou to be so-so but the one in SH to be great even if old

It seems to me there is brand confusion and that luxury is based on newness of property and region? I am still confused so going on a case but case basis

I've chosen PH Sydney over HR for a trip in a few weeks as the HR was an old Sheraton 4 Points. Unless massive renovation done, I'm not sure how a 4P can be a luxury hotel.

If I am a STR, LC type of customer, I'm guessing I'll prefer PH & newer GH and HR. I've also really liked the Alilas and will try Joie this week