This last 17 October, I was robbed of my backpack containing passports, currency and valuables including laptop at check in directly in front of the receptionist at the Ibis Porte de Bagnolet, just 3 feet away from her nose!


A police report was filed. Extensive CCTV evidence was available. I was informed that a gang of 4 thieves were the perpertrators.


I was assured that I would be contacted by Accor; I have not been contacted by anyone, nor offered any assistance whatsoever by the hotel, if anything, hindered by them. I have now written twice to Accor.


The atmosphere at the hotel was anarchic. Rampant smoking of tobacco and drugs in the guest rooms. Night receptionist giving free room to a lady of the night and ignoring paying guests. Young girl camped out in hotel hallway.

Will Accor attend to this?