Originally Posted by jsloan

I believe the $1500 is actually in lieu of "reasonable expenses in the meantime" -- basically, they're saying, don't bother sending the receipts, we'll just mark it as $1500 and move on. However, I haven't been lucky enough to suffer a 3-day baggage delay, so I can't say for sure.

Originally Posted by Nikongirl

While you are considering what to do, at a minimum, request the $1500 compensation right away. I think there may be a certain time period. As mentioned previously you can do this by phone. You don't have to provide any information except for the luggage claim tag numbers.
Good luck

Originally Posted by Often1

First, anything you send needs to be much, much, much shorter. I would frame this as two separate claims.

1. Bags did not arrive as scheduled. All that matters is that you checked them in and they did not arrive. All of the back-and-forth over 2 days is irrelevant. You are covered for your interim purchases up to approx. $1,660 per passenger (as noted above, UA by policy will not require receipts up to $1,500). Thus, simply submit a list of your purchases which would include replacing the presents, and you should be well taken care of unless there were items of extraordinary value.

For four of you this will work out to $9,600 in compensation + gestures, $6,000 of which is cash. That is not a bad result and could come close to a nice trip somewhere for you.

Originally Posted by Often1

First, anything you send needs to be much, much, much shorter. I would frame this as two separate claims.

For four of you this will work out to $9,600 in compensation + gestures, $6,000 of which is cash. That is not a bad result and could come close to a nice trip somewhere for you.