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Jan 5, 2020, 5:22 pm

#3

rbAA

Join Date: May 2003

Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.

Programs: Only the good ones

Posts: 5,153

Quote:

Originally Posted by bszeto

My wife took CX865 in E at the end of the year to qualify for AA platinum, as the extra leg/distance via YVR would get her over the hump.
Unfortunately, when I checked her account just now when the miles finally posted, AA treated this as a direct flight, and now she's 43 EQM short of platinum for 2019
Is there anything that could be done about this? I wanted her to have AA plat so that our family of 4 can all have access to OW lounge when we travel together, but I didn't expect them to treat this flight as 1 segment as it's technically JFK-YVR-HKG
If I call AA do you think there's a chance something could be done?

Thanks

One flight number should have been the clue that it's measured origin to final destination. Pretty common issue that's been discussed here for decades. So sorry. Groveling and begging may be required. Good luck.

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