Originally Posted by
synzero
I've been trying to figure out what happened, was there a management change? Looking over news articles I didn't see anything obvious that might have prompted this sudden downturn in customer experience. But that makes a ton of sense.
I think things really started going downhill around 2017 or 2018. The most significant change was the representation by the TWU in 2018. Once that happened, the company's hands became tied until a contract is ratified (looking back, I think this is actually a good thing). A lot of the other changes have to do with the union as well. There have been changes in leadership and middle management. All of this has contributed to the continuous decline in morale. Don't forget that JetBlue FAs are some of the lowest paid among their peers. I'm not saying FAs should make that much to begin with, but knowing others doing the same thing as you make a lot more is not a good feeling.
This quite literally describes JetBlue's attitude to a number of matters, especially the union vote. They must have had three or four pizza parties at each base leading up to the vote. It was as if they wanted a union.
-J.