FlyerTalk Forums - View Single Post - Thinking of switching to Delta
Thread: Thinking of switching to Delta
View Single Post
Old Jan 5, 2020 | 10:29 am
  #51  
synzero
 
Join Date: Jul 2019
Location: Los Angeles, CA
Programs: American Express Platinum, Chase Sapphire Reserve
Posts: 625
Originally Posted by GW McLintock
Very true.

I noticed a lot of the changes we've been discussing started taking place after Ben Baldanza joined the board of directors in 2018. He was the CEO of Spirit Airlines until 2016 and oversaw their transition into an ULCC; since he left, Spirit has remained an ULCC but has quite literally gone from worst to first in terms of on-time performance, customer service, and other metrics among its peers. Just something to think about.
I've been trying to figure out what happened, was there a management change? Looking over news articles I didn't see anything obvious that might have prompted this sudden downturn in customer experience. But that makes a ton of sense.
synzero is offline  
Reply