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Thread: Thinking of switching to Delta
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Old Jan 4, 2020 | 4:38 pm
  #45  
GW McLintock
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Originally Posted by diburning
Even though I'm a huge fan of JetBlue, I've noticed the decline in customer service as well.

Having gone over the fence to the other side, I've also noticed that despite JetBlue having great amenities, the crews on Delta are better. Why? Delta's flight attendants are warm and genuinely seem proud to be working for the airline when you hear their announcements. Meanwhile on JetBlue, the majority of flight attendants are 20-30 somethings coldly reciting a script.
It's not my place to go into the details of why this is on this forum, but I couldn't agree with you more. It comes down to training and motivation. When employees are barely staying afloat, a pizza party is not the way to save them.

A wise man once said, "Delta people are the very best at what they do."

-J.
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