Originally Posted by sunnyjl

I have to disagree. I think Delta has become far superior. Most planes have TVs now, USB power ports at every seat, newer planes, and cleaner. Since jetBlue has been cutting routes, Delta has far more flight options. I am Mosaic, have been since the minute the program was implemented, and have been every year thereafter. I recently jumped ship to Delta after several bad experiences with jetBlue (poor treatment by reps on several occasions...and I'm not a high-maintenance customer). Customer service has plummeted (I think part of the problem is they're used to servicing low-end customers and don't know how to treat an elite flyer), and now that they've done away with Blue, Inc., I have no reason to stay. Even the snacks are sucking as they now never have any gluten-free option for me and get pissed if I ask if they have potato chips (usually they have them but won't give them out unless you ask). I became Gold on Delta very quickly once I dumped jetBlue, will most likely get to at least Platinum if not Diamond this year. Delta has done more for me in the last month than jetBlue has in years. I have a lot of jetBlue points to use up, but I won't be paying for any more flights with them.