I'm posting in the AA forum as the ticket is technically with AA, let me know if I should delete and post in the BA forum instead.
I booked a TATL basic economy ticket for 2 people (me and my friend) with AA on what I believe are AA-marketed flights (all have AA flight numbers, first was an AA operated flight, the connection and both return flights were 'flight AA0000 operated by British Airways'). Booked when I was AA plat/OWS, now AA Gold/OWR. Ticket receipt specifically says 1st/2nd bag fees are 0.00 on both the outbound and return. We were fine on the way out, but I was forced to pay 50EUR for a bag on the return as the agent said his system wouldn't allow him to override that, even after showing the receipt with the price noted.
Additionally,
the AA website states (bolding mine):
The checked bag fees will be waived for all elite members and guests traveling on the same reservation (excluding group reservations) for travel in the Main Cabin on flights marketed and operated by American Airlines or marketed by American or American EagleŽ.
The number of waived bag fees depends on your highest status level at time of ticketing or check-in. If your status level is:
- Higher at ticketing than at check-in, show your ticket receipt to the airport agent
- Lower at ticketing than at check-in, current benefits will automatically apply
Based on this, I'm assuming I should be refunded as I appear to have followed it to the letter. If that is the case, is it BA as they charged me or AA as they sold me the ticket promising a 0.00 bag fee? I plan on exactly one request before filing a chargeback, but wasn't sure who I need to request this from first.
EDIT: Just to clarify, I'll tighten this up quite a bit when writing to them, just wanted all of the context here in case there was some gotcha I'm missing.