FlyerTalk Forums - View Single Post - Issues With Global Entry [printer malfunction; passport update; conditional approval]
Old Jan 1, 20, 12:06 pm
Join Date: Dec 2014
Posts: 249
Originally Posted by GUWonder View Post
Have you gone to the TTP.DHS site and logged in for your wife and daughter to see what it says?
Probably should have done this first! So looks like in my wife's case it still shows her expired passport information. We both renewed our passports recently and I could have sworn that when I updated my info on the TTP website my wife updated hers as well, but apparently not. Hopefully now with the update she won't have problems going forward.

And for my daughter, it still says "Conditionally Approved" and allows me to schedule an interview. Will follow the advice in the other thread to try and resolve this.

Originally Posted by TWA884 View Post
For you, it seems to be a case of a kiosk malfunction.
If this happens again, what should I do? I didn't see anybody I could go talk to, other than two officers who were there to collect your receipts, ask questions etc.
shinjukuflyer is offline