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Thread: Is it always this....mediocre?
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Old Dec 30, 2019 | 3:04 pm
  #12  
rpjepson
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Originally Posted by wetrat0
Whether the downgrade was voluntary or not seems irrelevant-- the terms I linked to in my post above indicate that the customer would be due a refund for the unused DODU because it was due to a missed connection. This is not an ambiguous situation. The OP can and should simply ask AA for a refund-- no details needed other than missed connection caused the OP not to be able to use the upgrade.

It didn't, and doesn't make sense to me they couldn't just transfer the upgrade over to the next day. Surely AA's system is able to do that?

Then again, the customer service agent spent much of the interaction on her phone, so......
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